NOC Assistant

Description

Are you a technology enthusiast seeking new challenges? Do you enjoy working in challenging and dynamic environments? If so, join our NOC team! **Responsibilities and Duties** * Prepares and dispatches implementation, operation, and maintenance activities. * Provides first-level (N1\) support to customers requiring assistance. * Collects information for initial identification and handling of failures. * Monitors operational networks, identifies failures, and opens service tickets. **Requirements and Qualifications** * Completed or ongoing technical education in Telecommunications, Electronics, Networks, or related fields. * Basic English and/or Spanish (conversational ability preferred). * Availability to work on rotating shifts. **Additional Information** * Meal and food allowance via Alelo card * Health and dental plan for you and your dependents * Physical wellness support through Gympass * Birthday Day Off (a paid day off on your birthday) * Workplace gymnastics * Payroll-deductible loan via Creditas * Pharmacy benefit program * Childcare allowance * PCD allowance for parents with children with disabilities * Padtec is a company focused on the development, manufacturing, and commercialization of high-capacity optical communication systems. It is a pioneer in Latin America in DWDM-based data transmission systems, capable of increasing fiber-optic network transmission capacity by hundreds of times. **OUR HUMAN NETWORK** With operations and representatives across multiple countries, Padtec stands out globally, helping transform how the world communicates and delivering solutions and products that simplify, converge, and innovate telecom and internet service provider networks in Brazil and worldwide. * **560\+ employees** (permanent and interns) * **400\+ employees** at Padtec’s headquarters in Campinas * **170\+ employees** across national and international offices – located in Argentina, Chile, Colombia, and the United States – and Maintenance Centers distributed throughout Brazil * **82%** is the company’s employee engagement index (Source: Opine! 2022 (Padtec Climate Survey)) **OUR PURPOSE AND VALUES** **Purpose:** Empower connections to create new realities. * Exceed expectations; * Collaborate and combine intelligences; * Challenge complexity; * Respect people, respect the future; * Generate value for all.