Customer Service Assistant

Description

Job Summary: The Customer Service Assistant will provide customer and field technician support, monitor systems, and resolve inquiries. Key Highlights: 1. Customer service and technical support 2. System monitoring and alert handling 3. Field technician support and issue resolution In this **Customer Service Assistant** opportunity, you will be responsible for supporting our customers regarding contracted systems, ensuring adherence to agreed-upon deadlines, as well as providing administrative and customer relationship support to Field Technicians. **To help you understand the role, here are some key responsibilities:** \- Responsible for supporting enterprises on matters related to the company's system usage; \- Responsible for monitoring and handling system-generated alerts according to guidelines and SLAs agreed upon with each client; \- Responsible for supporting driver users by assisting with ticket creation and resolving inquiries; \- Support colleagues assigned to clients with internal requests. **Requirements for this opportunity:** \- Currently pursuing a Bachelor’s degree in any field; \- Basic proficiency in Microsoft Office, especially Excel; **Preferred qualifications:** \- Prior customer service experience; \- Valid Brazilian driver’s license (Category B); \- Experience with tracking or telematics systems. **Crerare offers the following benefits:** \- Meal/Voucher Card (Swile) – R$ 37.00 per working day (R$ 1.00 deduction from payroll); \- Annual Profit Sharing (PLR), based on achievement of corporate goals; \- Discounts at Ulbra, FTEC, FADERGS, and Uniritter universities; \- Birthday Day Off and gift voucher (Enjoy one day off and receive R$ 50.00 credited to your Swile free balance); \- Unimed Health Insurance Plan (partially subsidized by the company after probation period); \- MetLife Dental Plan (R$ 12.83/month, no co-payment); \- Language Learning Allowance (reimbursement up to R$ 150.00 after probation period); \- Group Life Insurance; \- Psychological, Financial, and Legal Support Program (subject to program rules and limits); \- Partnership with SESC program (healthcare, leisure, culture, sports, education, etc.); \- Opportunities for growth and development; Salary: R$1.00 per month Benefits: * Health insurance * Dental insurance * Childcare allowance * Commercial partnerships and discounts * Life insurance * Meal vouchers * Transportation vouchers Selection Question(s): * Salary expectation? Work location: On-site