CUSTOMER ASSISTANT

Description

Job Summary: Responsible for attending to and resolving customer requests, registering and tracking support tickets, identifying issues, and maintaining positive customer relationships. Key Highlights: 1. Previous experience in customer service. 2. Strong oral and written communication skills. 3. Teamwork, proactivity, and customer focus. Responsibilities: * Attend to and resolve customer requests courteously and effectively. * Register and track customer support tickets in the service management system. * Identify potential issues and escalate them to the responsible department. * Maintain positive customer relationships, aiming for satisfaction and loyalty. Requirements: * Previous experience in customer service. * Strong oral and written communication skills. * Ability to work collaboratively and under pressure. * Proactivity and customer focus.