Customer Service and Back Office Assistant

Description

About the position CHRISTIAN BANK is seeking a dynamic individual interested in professional development to work in the customer service and back office area. This position is ideal for someone who enjoys interacting with people, is proficient with WhatsApp, and wishes to work in an environment that values agility, organization, and ambition to grow. Work model Hybrid regime: 2 days in the office and 3 days working remotely Working hours: Monday to Friday, from 8 AM to 6 PM Office location: Barueri/SP Key responsibilities - Provide customer service with a focus on fast and accurate communication via WhatsApp - Support back office routines and administrative tasks within the department - Organize requests, monitor service status, and ensure timely responses - Register information in internal systems and keep the database updated - Support the team in resolving inquiries and forwarding operational requests - Maintain professional, courteous, and efficient relationships with customers and internal teams What we offer - Opportunities for learning and professional growth - A dynamic and collaborative environment - Hybrid work model - Exposure to operational and customer service routines that foster business acumen About the company CHRISTIAN BANK is a Fintech offering comprehensive financial services, including credit card machines, digital accounts, credit, insurance, consortia, and other services. The company operates in an environment focused on organization, agility, and customer support, seeking committed professionals with strong communication skills and a desire to grow alongside the company. **Requirements and qualifications** Mandatory requirements - Currently pursuing or completed undergraduate degree (preferably) - Proficiency with WhatsApp and written communication - Strong adaptability to digital tools and technology - Dynamic, organized, and proactive profile - Interest in learning, professional growth, and taking on new challenges - Strong concentration, task tracking, and deadline adherence Desirable differentiators - Prior experience in customer service - Experience with administrative routines, back office, or operational support - Ability to handle multiple tasks simultaneously - Clear, concise, and courteous writing - Experience in the acquiring market and financial sector Behavioral competencies - Assertive communication - Organization and attention to detail - Prompt response and follow-up on requests - Responsibility and commitment - Flexibility to operate effectively in a hybrid and dynamic environment - Collaborative attitude and problem-solving focus