Customer Service Assistant

Description

Job Summary: Sicoob Centro's Customer Service Assistant provides support, clarifies inquiries, sells products, and registers new members. Key Highlights: 1. Certified as Best Companies to Work For - GPTW 2. Focus on the economic and social development of people and communities 3. Opportunities for professional growth and development **Description and Responsibilities:** **Schedule:** **Level:** Operational **Employment Type:** Not Informed We are Sicoob Centro, a cooperative financial institution that believes in the power of transformation, aiming for the economic and social development of people and communities. Our business is people! So, how about working for a company that has been **certified as a Best Company to Work For \- GPTW**?! Now let’s dive into our opportunity. **What does a Customer Service Assistant do?** * Assisting cooperative members by providing support and clarifying questions regarding products and services. * Selling products. * Registering new members. * Continuously updating knowledge about the cooperative’s products and services, as well as internal policies and procedures. * Participating in training sessions and team meetings to align processes and continuously improve service delivery. * Collaborating with the team to achieve company-established performance goals and indicators. **Work Characteristics:** * Full-time work schedule, approximately 44 hours per week; * Starting salary of R$ 4\.298,94, as outlined in our Career Development Plan; * Speaking of the Career Development Plan, we offer an Individual Career Development Plan; * It’s extremely rewarding when we meet individual and team goals — and even better when you have the chance to receive Profit Sharing at year-end based on goals achieved by you and your team; * To help you invest in a diverse and healthy diet, we provide R$ 1\.800,00 on a Meal Card, plus a delicious daily Breakfast offered at your workplace; * And don’t forget our Birthday Day Off — enjoy your birthday however you wish! * For the well\-being and health of our employees, we offer Health Insurance and Life Insurance; * As a wellness benefit, we provide access to the GYMPASS platform; * Regarding health, we also offer Workplace Gymnastics twice weekly and digital platforms supporting Mental Health care; * To cap it off: Complementary Private Pension or Sponsored Capital Stock, covering 50% of the contribution amount you choose! **Good luck with your selection process!** **Requirements:** * Bachelor’s degree in Business Administration, Accounting, or related fields. * Excellent verbal and written communication skills. * Customer service experience is a plus. * Familiarity with CRM and customer support tools. * Ability to work effectively in teams and solve problems efficiently. * Organizational skills and attention to detail. * Proactivity and willingness to learn. * Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). **Benefits:** Disclosed during the interview