Administrative Assistant

Description

Job Summary: We are seeking an Administrative Assistant for Assistential Relationship, with the mission of receiving and facilitating beneficiaries' journey in a dynamic environment focused on excellence in service. Key Highlights: 1. Humanized reception and guidance for beneficiaries 2. Apply administrative knowledge in a dynamic environment 3. Focus on excellence in customer service **Job Description** --------------------- Are you communicative, organized, and do you enjoy caring for others? We are looking for an **Administrative Assistant** to work in our **Assistential Relationship** department. Your mission will be to serve as the initial point of contact and facilitator for our beneficiaries’ journey within our facilities. If you seek an opportunity to apply your administrative knowledge in a dynamic environment focused on excellence in service, this position is for you! **Responsibilities and Duties** ----------------------------------- * Perform **humanized reception and guidance** for beneficiaries, ensuring a positive experience from the first contact; * Schedule **medical appointments and exams**, organizing workflows and priorities according to needs; * Process the **release of medical authorization forms**, ensuring all administrative protocols and requirements are followed; * Use management systems and **internet** tools to update registrations and service records; * Provide support in **customer service**, clarifying questions regarding coverage and assistential procedures. **Requirements and Qualifications** ------------------------------ **Mandatory:** * Completed **High School** (Secondary Education); * Basic knowledge of **Excel** and **internet** tools; * Availability to work in the **Pontes Gestal/SP** region. **Desirable:** * Prior experience in **public-facing roles** or reception; * Experience in **medical billing** routines or release of medical authorization forms will be a differentiator; * Proactive profile with strong **verbal and written communication skills**. **Additional Information** -------------------------- **Working Hours:** * Monday to Friday, from 7:00 AM to 4:00 PM; **Unit:** * Fazenda Guariroba, s/nº – Rural Zone, Pontes Gestal – SP **What We Offer?** * Meal Allowance; * Transportation Allowance; * Medical Assistance; * Dental Assistance; * Pharmacy Partnership; * Life Insurance; * Childcare Assistance; * Totalpass; * Corporate University; * Interclube (discount program); * Benefits Program; Minimum Educational Requirement: High School (Secondary Education)