Commercial Administration Assistant

Description

Job Summary: Professional responsible for customer contact and support, document management, order entry, and customer satisfaction surveys, ensuring high-quality relationship management. Key Highlights: 1. Customer support and relationship management 2. Document and system management 3. Customer service and after-sales **Company Description** QIMA IBD is proud to be Latin America’s largest organic product certification body and the only Brazilian organic product certification body. In addition to organic certification protocols, IBD also offers sustainability certifications. QIMA IBD operates across all Brazilian states as well as in over 20 countries. In 2021, IBD joined the QIMA Group, a leading provider of supply chain compliance solutions with a dedicated division serving the food industry. **Job Description** Contact customers to follow up on outstanding documentation requirements; Send questionnaires to collect customer-related information; Finalize audit reports conducted during the period, including timelines and HD (hard drive) details for validation by specific customers; Enter sales orders into the NetSuite system; Monitor questionnaire response status; Register customers in the QIMA system; Contact audited customers to conduct after-sales activities and customer satisfaction surveys; Maintain confidentiality of all handled information; Report any pending issues or problems to your immediate manager promptly; Ensure healthy, high-quality relationships with customers and suppliers; Safeguard and maintain confidentiality of information related to your work, internal QIMA/WQS procedures, and customer data; Participate in meetings and training sessions whenever requested by your manager; Perform other related duties as required or at the discretion of your manager. **Qualifications** * Minimum of 6 months’ proven experience in sales/customer service. * Bachelor’s degree in Business Administration, Business Management, or related fields (in progress or completed); * Excellent customer service skills, with commitment to delivering exceptional customer experiences; * Ability to thrive in a team environment, demonstrating effective collaboration and communication with team members; * Excellent written and verbal communication skills, with a proven ability to meet strict deadlines; * Strong organizational skills; * Ability to learn quickly and absorb large volumes of complex information within short timeframes, with continuous thirst for knowledge;