CUSTOMER RELATIONSHIP ASSISTANT

Description

Job Summary: The Customer Relationship Assistant will serve as the focal point of communication, ensuring all questions are answered and customers have clarity regarding the judicial process. Key Highlights: 1. Customer service focused on clarity of the judicial process 2. Essential communication function with customers 3. Inclusive Position: PCD **Description** The Customer Relationship Assistant will serve as the primary communication contact for customers, ensuring all their questions are answered and they have full clarity about the judicial process. The goal is to ensure each customer is well-informed and confident about the progress of their case. **Inclusive Position:** PCD **Responsibilities and Duties** Perform existing customer service activities; Answer customer calls, resolving doubts and providing information about their judicial process; Maintain general contact with customers for service purposes. **Requirements and Qualifications** Bachelor's degree **in progress or completed** in **Business Administration, Law, Service Management, Legal Services**, or related fields; Prior experience in **customer service** (telephone, WhatsApp, e\-mail, or omnichannel platforms); Basic knowledge of **Microsoft Office**, especially **Excel.**