Customer Service Consultant

Description

Job Summary: We are seeking a proactive professional to work in after-sales service, ensuring customer satisfaction, resolving issues, and enhancing customer service processes with a technical perspective. Key Highlights: 1. Multichannel customer service and excellence in customer satisfaction 2. Technical analysis of parts and warranty management 3. Conflict resolution and continuous improvement of after-sales service **Job Description:** ---------------------- If you are communicative, resilient, and enjoy solving problems efficiently, this job is for you! We seek a proactive candidate with a technical mindset and a focus on service excellence to directly support after-sales operations, ensuring customer satisfaction and proper part application. Key responsibilities: Provide multichannel customer service (phone, WhatsApp, email, and marketplaces), ensuring prompt and high-quality responses; Analyze warranty requests, technically evaluate complaints, and validate part applications; Manage exchange and return processes, guiding customers and overseeing reverse logistics; Ensure legal and tax compliance by adhering to the Consumer Protection Code; Resolve conflicts and handle critical service cases, prioritizing urgent situations (e.g., machine downtime); Record and track all service interactions in CRM/ERP systems, keeping information up to date; Support the sales team with technical queries, consulting catalogs and validating part applications; Contribute to continuous after-sales improvement by analyzing recurring causes of returns and complaints. Requirements: Completed high school education; Strong verbal and written communication skills; Experience in customer service; Knowledge of technical analysis of parts; Organizational skills and attention to detail; Agility and problem-solving ability; Resilience to handle challenging situations; Familiarity with CRM/ERP systems; Ability to work collaboratively and under demand. Benefits: Meal allowance: BRL 17.50 per day (with 20% payroll deduction); Transportation allowance: BRL 10.00 per day (no payroll deduction); On-site meals: breakfast, lunch, afternoon snack, and daily fruits; Health insurance after 90 days of employment; Dental insurance; Guapeco: pet health plan; Birthday Day Off; Pharmacy discount program; Partnerships with educational institutions; Additional information: Monday to Friday, from 8:00 AM to 6:00 PM; Location: Pachecos, Palhoça/SC. **Essential Requirements:** ------------------------------ Agility Technical Analysis of Parts Customer Service Communication Warranty Management Organization Resilience CRM/ERP Service Systems **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal voucher; On-site meals (breakfast, lunch, and afternoon snack) \+ daily fruits; Health insurance; Guapeco: pet health plan; Birthday Day Off; **Work Location:** ---------------------- INDIANA PARTES E PECAS LTDA \- MATRIZ