Customer Service Assistant

Description

Job Description: Who We Are – iMile Delivery Brazil iMile is a global last-mile logistics company, founded in Dubai in 2017, operating in over 30 countries. Since entering Brazil in 2022, iMile Delivery Brazil has experienced rapid growth, delivering comprehensive, technology-driven logistics solutions focused on efficiency, scale, and innovation. Position – Internal Customer Service Key Responsibilities Monitor complaint tickets and customer requests; Conduct handling and analysis of commercial and customer service KPIs; Create, monitor, and manage tickets in internal systems; Coordinate internally with operational departments to resolve requests; Prepare and submit periodic reports to customers and management; Support administrative and operational routines within the commercial department. Mandatory Requirements Prior experience in customer service or commercial roles; Experience in creating and monitoring tickets; Basic knowledge of performance indicator (KPI) analysis; Strong verbal and written communication skills; Proficiency in working with processes and systems. Academic Qualifications Completed high school education (undergraduate studies in progress are considered an advantage). Behavioral Competencies Analytical mindset; Organizational skills; Effective communication; Proactiveness; Teamwork; Focus on customer service and problem resolution. Work Modality Location: Alphaville – Barueri/SP Model: On-site Schedule: Business hours, with flexibility according to departmental needs Benefits Medical and dental assistance; Meal allowance and food allowance; Life insurance; Profit-sharing program (PLR); TotalPass; Partnerships with SESC and SEST SENAT; Transportation allowance or mobility assistance. Salary: 2100 - 2100 City - Default Field: Barueri de - Default Field: Junior