Young Apprentice

Description

The Customer Service Young Apprentice supports customer service by conducting interactions via WhatsApp and assisting with order and request tracking. They contribute to resolving customer inquiries and issues promptly and courteously, while also recording information and collaborating with the team to improve service quality. **Responsibilities:** * Provide customer service via WhatsApp, ensuring prompt and high-quality responses * Handle after-sales activities, tracking orders and ensuring customer satisfaction * Address complaints, requests, and inquiries empathetically and effectively * Record and monitor incidents until resolution * Collaborate with internal departments (logistics, finance, sales) to resolve requests * Identify opportunities for improving customer service processes **Requirements:** * Strong written communication skills and fast typing ability * Experience in customer service, preferably via WhatsApp or other digital channels * Organized, proactive profile with a problem-solving focus * Ability to handle conflict situations professionally Basic knowledge of Excel and customer service systems is a plus. * **Learn about our benefits:** ️ **Flash Card**, flexible-use card for meals and groceries; **SulAmérica Health and Dental Insurance**; **Wellhub**, providing access to gyms and various physical activity options; **Allya**, a discount platform offering deals with numerous partners, including pharmacies, cinemas, and more; **Birthday Day Off**, a paid day off during your birth month; **Mobility Allowance**; **Home Office Allowance.** **On-site work model**, Monday to Thursday at the office, with Friday remote (not applicable to Tech positions);** **Office located at Avenida Santo Amaro \- São Paulo.**