Receptionist I

Description

Job Summary: Early-career professional to work in hospital reception, delivering friendly and efficient service to customers and visitors. Key Highlights: 1. Friendly and efficient service to customers and visitors 2. Support from experienced professionals 3. Clarification of doubts and guidance on hospital services ###### **Job Details** * Employment type: CLT (Permanent) * Professional area: Customer Service \- Telephone Operators/Receptionists * Workload: 220 hours * Working hours: Monday to Friday, from 12:00 PM to 10:00 PM * Salary: R$ 2\.458,10 * Work modality: On-site ###### **Benefits** Transportation Allowance; Meal Allowance; On-site meals; Pharmacy Benefit; Health and Dental Insurance; Childcare Assistance; Attendance Incentive Program; Three Stars Program; Birthday Day Off; Psychological Support \- Wellz ###### **Responsibilities and Duties** Job Mission An early-career customer service professional with basic knowledge of reception processes and procedures. Works under the guidance of more experienced professionals, performing operational tasks while ensuring friendly and efficient service to customers and visitors. Provides service according to the appointment scheduled at the hospital (exams, consultations, or procedures). Guides all individuals visiting the hospital regarding available services, clarifies questions about request status, and follows up on pending items. Responsibilities Greet and correctly direct all individuals entering the Hospital to respective departments and floors; Provide high-quality telephone and in-person service, clarifying and guiding all customers, physicians, and their companions regarding internal Hospital workflows; Register and open new patient records in the system; Enter relevant information related to patient care and associated activities into the system; Collect outstanding payments upon patient discharge; Generate the payment receipt (RPS) and deliver it to the patient or their responsible party; Request and verify required documentation for patient care (physician’s order, health insurance card, photo ID, consent forms, etc.); Promptly and courteously escort patients with prior appointments to the corresponding department (exams, consultations, procedures); Review, organize, and process daily documents and invoices, taking necessary actions to ensure accurate billing; Respond promptly and effectively to physician requests, including on-call notifications, schedule adjustments, and other matters related to this role; Process discharge of inpatients in the system; Arrange ambulance transportation for patients; Manage bed assignments during night shifts, weekends, and holidays; Handle all procedures, complete required forms, and submit documentation for death certification; Monitor and arrange procurement of office supplies for the department; Ensure return of equipment left at reception; maintain cleanliness, organization, and upkeep of the reception area; Perform additional duties of similar nature and complexity as assigned. ###### **Requirements and Qualifications** Customer Service Computer Skills Institutional Systems Job Code: 156