Receptionist/Customer Service Representative

Description

Job Summary: Paulino & Reis Advogados law firm is seeking a dynamic and communicative receptionist for commercial customer service, with a focus on professional growth and development. Key Highlights: 1. No prior experience required; training and supervision provided. 2. Opportunity for continuous learning and development. 3. Professional, respectful, and collaborative work environment. **Receptionist with Commercial Customer Service — Law Firm** **About the Opportunity** The law firm **Paulino \& Reis Advogados** is expanding its operations and seeks a dynamic, responsible, and communicative individual to serve as receptionist and provide customer service. Prior experience is not required. We seek someone with genuine willingness to learn, initiative to resolve daily situations, and commitment to professional growth alongside the firm. This will be the first person hired to join our administrative team. Therefore, we seek a committed, trustworthy individual interested in building a long-term career with us. **Main Responsibilities** * Open and close the office; * Greet clients and visitors cordially and professionally; * Answer telephone calls and messages received via WhatsApp; * Provide initial contact for individuals interested in the firm’s services; * Identify potential clients’ needs and accurately record information; * Schedule appointments and manage the office calendar; * Conduct basic follow-ups and responses to received contacts; * Route each inquiry to the responsible professional; * Assist with administrative tasks and document organization; * Maintain the reception area and customer service spaces in order; * Provide occasional light environmental maintenance support, such as collecting small trash or organizing a space, without performing heavy cleaning duties; * Learn and use the firm’s internal systems and procedures. **Ideal Candidate Profile** * Strong verbal and written communication skills; * Ability to interact effectively in person, by phone, and via messaging; * Friendliness, courtesy, and capacity to accommodate diverse client profiles; * Dynamism, initiative, and proactivity; * Organizational skills, punctuality, and responsibility; * Discretion and care regarding confidential information; * Ability to quickly learn new tasks and tools; * Basic computer, internet, e\-mail, and WhatsApp proficiency; * Interest in or aptitude for commercial customer service and sales; * Commitment to the firm’s growth. **Experience** No prior experience is required. The firm will provide guidance and training for all assigned tasks. Experience in customer service, reception, sales, telemarketing, retail, or administrative routines will be considered an advantage. **What We Offer** * Training and supervision; * Professional, respectful, and collaborative work environment; * Direct contact with the firm’s management; * Genuine opportunity for learning and development; * Potential for professional advancement based on performance and firm growth. **Working Hours** Monday through Friday, from **9:00 AM to 5:00 PM**, on-site, with break. **Work Location** Hortolândia / SP **Employment Type** CLT (Consolidated Labor Laws) contract with probationary period **Compensation and Benefits** Salary: R$1\.621,00 \- R$2\.200,00 per month Benefits: * Free parking * Transportation allowance Work location: On-site