Description
Job Summary:
A professional responsible for receiving members, customers, and visitors, providing information and referrals, as well as managing telephone calls and correspondence.
Key Responsibilities:
1. Answer and screen phone calls, take messages, and receive visitors and customers
2. Provide support during phone calls and serve customers in person
3. Actively participate in SGQ (Quality Management System) improvement programs
Receive members, customers, and visitors, identify them, ascertain their intentions, and provide information and/or direct them to the appropriate person or department. Answer telephone calls. Take messages.
* Work at the reception desk, answer and screen phone calls, take messages, and receive visitors and customers;
* Route phone calls, send and manage correspondence;
* Provide support during phone calls;
* Serve customers in person;
* Organize the company's worship service;
* Handle personal requests from management and coordination;
* Actively participate in SGQ (Quality Management System) improvement programs.