Perform logistical scheduling activities in customer service. Maintain control over fleet vehicle production status, as well as the attendance records of respective drivers and operators. Support customer service and trip monitoring. **Responsibilities and duties** * Conduct attendance verification for the team, identifying any absences or late arrivals, and promptly inform responsible managers to arrange replacements if necessary, thereby preventing operational disruptions; * Perform vehicle inspections, cross-checking driver checklists and notes left by the previous shift’s team manager to identify vehicles that are unsafe for operation or require adjustments, ensuring smooth operational continuity and achievement of planned goals and results; * Maintain travel logs by entering all daily collected information—such as customer entry/exit times, CMVM protocol numbers (customer system-generated document permitting vehicle entry into their facility), and invoice numbers—into appropriate spreadsheets for tracking trip volume, time spent per process, and cargo type and quantity loaded; * Perform daily closing procedures by transferring information gathered from the prior day’s operations and transcribing\-it into specific spreadsheets for subsequent submission and communication to the customer and your manager; * Track overtime hours by recording totals for each team member at the Support Point in a dedicated spreadsheet, per customer request, to monitor total overtime hours worked and ensure proper inclusion in company billing; * Schedule vacation periods for all team members according to guidelines provided by the People Management Department, organizing them to avoid negative impacts on operations or staffing levels at the Support Point; * Collect attendance data from the electronic time clock, inserting a USB drive to import/export files into the appropriate system and releasing\-them for email transmission to the People Management Department for required follow-up actions; * Support various operational phases—from process execution to coordination with client-side support staff—to assess on-site operational status and relay relevant information to the client when necessary, ensuring comprehensive situational awareness and timely response to unforeseen events; * Conduct vehicle inspections through systematic checks and checklist completion to evaluate vehicle condition; issue a Maintenance Service Order (OS) to the Maintenance Department when required, facilitating necessary repairs and helping maintain fleet vehicles in safe working condition to prevent incidents that could disrupt operations or compromise driver safety; * Brief the incoming shift’s manager on significant operational occurrences or key information relevant to upcoming workdays; * Issue CTEs (Transportation Electronic Receipts) via the system for customer billing purposes; * Verify and clear reports extracted from the system, performing reconciliation and clearance procedures; * Generate appropriate spreadsheets listing protocols for all documentation cleared in the system; * Maintain an organized correspondence archive for the department, classifying\-and storing documents in labeled boxes based on content; * Open received mail pouches to sort and distribute correspondence; * Initiate collection assignments via the system starting at 6:00 PM, designating where a vehicle will be dispatched to retrieve materials; * Participate in route planning, optimization, and synergy, aligned with cities and regions served by the branch; * Monitor vehicles from loading scheduling onward, using GPS trackers or mobile devices to track them until freight delivery is completed; * Respond to customer collection requests received via email or phone calls, verifying details in the system and issuing a collection order to the nearest driver in the collection region; * Issue trip assignments based on operational data received, ensuring cargo is properly manifested before dispatch; * Generate reports, spreadsheets, lists, and other documents for multiple control purposes—including tracking delivery progress for customers, updating the dispatch team, and utilizing CTE data for customer billing and driver payments (Freight Contract); * Register drivers, vehicles, suppliers, and owners—reviewing supporting documents in advance and consulting internal and external websites—to enter accurate data and ensure drivers and vehicles are fully qualified for operations; * Schedule collections by receiving requests, contacting suppliers to confirm cargo details, and maximizing utilization of company vehicles; * Monitor collections and deliveries via follow\-up with respective drivers to ensure service quality delivered by the company; * Review drivers’ logbooks to tally performed services and associated toll fees for proper reimbursement to drivers; * Guide field operators and drivers regarding wood types to be loaded and optimal routing, aiming for high-quality execution and superior customer service; * Control loading operations by assigning Bitrem and Tritrem loading equipment; specifying where drivers collect transport invoices and defining loading instructions per driver to optimize time usage based on customer requirements; * Verify required documentation for equipment release with the operator and inspect equipment for oil or derivative leaks; * Coordinate brief meetings with drivers and field operators to address matters related to area operations and performance outcomes; * Assess vehicle availability based on maintenance updates to ensure functional vehicles and equipment are always available, minimizing breakdowns, downtime, and unnecessary costs; * Manage drivers’ and operators’ working hours to enable effective scheduling, pickup, and delivery aligned with available time slots; * Assume responsibility for quality, reliability, and performance of resources, services, and information generated under your duties, maintaining confidentiality regarding Expresso Nepomuceno’s operational matters; * Stay updated on technological advances and knowledge developments within your field to propose and suggest continuous improvements to equipment and processes for maximum results; * Safeguard company assets by requesting maintenance, repair, and/or replacement whenever necessary; * Assume responsibility for Health, Safety, Environment, and Quality (HSEQ) aspects in daily activities and ensure excellent service to internal and external customers; * Perform other professional duties related to and inherent in this position, as directed or requested by your immediate supervisor. **Requirements and qualifications** * Bachelor’s degree in Logistics or related fields; * Relevant work experience in the role; * Basic Microsoft Office proficiency; * Intermediate knowledge of Operations department routines; * Basic understanding of Traffic Legislation. **Additional information** * **Meal Allowance \-** Receive assistance to cover your daily meals comfortably and with greater wellbeing. * **Transportation Allowance \-** Worry-free mobility—commute easily to work with our transportation allowance. * **Health Insurance \-** Take care of yourself and your family with a comprehensive health plan offering extensive coverage across top-tier hospitals and clinics. * **Dental Plan \-** Smile without worries! Our dental plan ensures you and your family receive the care you deserve. * **Life Insurance \-** Peace of mind for you and your loved ones with a complete life insurance policy providing protection during unexpected events. * **WELLHUB**: Access to numerous gyms and sports centers to care for your body and mind, anytime and anywhere. * **SEST/SENAT \-** Exclusive benefits for transportation professionals, including health services, leisure, and training programs. * **Education Partnerships \-** Invest in your future with special discounts on undergraduate, graduate, and specialization courses. Expresso Nepomuceno ranks among the top 10 logistics companies in Brazil—a position achieved thanks to our dynamic team constantly traveling across Brazil’s highways. We offer diverse opportunities across all areas of the logistics chain—from internships to full management roles. Moreover, we operate across \+30 branches and support points nationwide, so there’s certainly one near you! Join \+5\.500 colleagues who have been continuously on the move since 1959! **Expresso Nepomuceno is committed to ensuring all employees work in an environment free from all forms of discrimination and harassment—including but not limited to race, color, sex, gender, sexual orientation, age, religion, or nationality.**
João Silva
Indeed · HR
João Silva
Indeed · HR
