**Number of vacancies:** 4 positions **Working hours:** 09:00–13:00, 14:00–18:30 — 5 days/week 12:00–17:00, 18:00–21:30 — 5 days/week **Location:** Praia Brava Service Center — Itajaí/SC. **Department:** Contact Center CDU **Requirements:** Completed high school education Basic computer skills Microsoft Office suite **Job Mission:** Provide high-quality, reliable customer service aimed at resolving customer inquiries, making their experience as satisfactory as possible. **Main responsibilities:** 1. Provide online support to beneficiaries via WhatsApp to clarify doubts 2. Register interactions in the Tasy system and generate tracking protocols and follow-up responses to customer requests 3. Record complaints when necessary 4. Schedule medical consultations and exams for the operator’s own services through the system 5. Authorize consultations, exams, surgeries, procedures, and medications requested by customers 6. Contact customers by phone when necessary 7. Update customer registration data, verifying and confirming information such as address, telephone number, and email 8. Record interactions for pending items requiring follow-up with customers or registration adjustments 9. Consult and follow work instructions, manuals, and departmental documents 10. Generate quotations for private customers 11. Open exchange chat for pending authorization guides 12. Support colleagues by providing assistance and clarifying doubts 13. Understand executed processes and propose improvements 14. Perform other related tasks, according to the specific responsibilities of your operational unit and the nature of your work, as directed by superiors. Unimed Litoral values diversity and inclusion, encouraging applications from people of all genders, ethnicities, sexual orientations, ages, disabilities, or any other personal characteristic.
João Silva
Indeed · HR
João Silva
Indeed · HR
