Customer Service Operator

Description

**Job Objective:** Provide technical support to the internet service provider's customers, handling inquiries to identify, analyze, and resolve issues related to connectivity, equipment, and services, ensuring quality, responsiveness, and customer satisfaction. **Key Responsibilities:** * Provide technical support to customers via telephone, WhatsApp, chat, and/or internal system; * Diagnose connectivity failures and slowdowns; * Assist customers with configuring routers, ONU/ONT, and other equipment; * Perform connectivity tests and basic technical procedures; * Open, track, and close technical support tickets; * Escalate inquiries to external teams when necessary; * Record information and procedures performed in the system; * Monitor incidents and report potential widespread outages; * Guide customers on proper use of services and equipment; * Adhere to company-established quality and response time standards. **Requirements:** * Completed high school education; * Basic/intermediate knowledge of computer networks and the internet; * Knowledge of router and Wi\-Fi configuration; * Intermediate computer literacy; * Strong verbal and written communication skills; * Technical support experience is desirable. **Behavioral Competencies:** * Analytical ability; * Problem-solving agility; * Clear and concise communication; * Organization; * Proactivity; * Patience and courtesy in customer interactions; * Teamwork. Employment Type: Full-time CLT Compensation: Starting from R$1\.700,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Meal voucher * Transportation voucher Education: * Completed high school (Mandatory) Experience: * Customer service (Mandatory) Work Location: On-site