Customer Service and Support

Description

Position: Customer service representative via chat, no phone calls. About the position We are looking for a Support Representative to assist our customers using conversational tools (Blip and proprietary software). The candidate will be responsible for resolving low-, medium-, and high-complexity issues as quickly as possible, ensuring customer satisfaction, proper functioning of tools, and compliance with company-established standards and policies. Responsibilities and duties: * Provide customer service and support for the company's commercial software via WhatsApp and internal chat, without making or receiving phone calls. * Identify user needs and recommend the best solution, focusing on functional questions and business rules. * Perform initial ticket triage, categorizing and prioritizing requests according to established procedures. * Record and document applied solutions. * Contribute to the internal knowledge base, supporting continuous improvement of support services. Requirements and qualifications: * Completed high school education * Prior experience in customer service * Proactive attitude * Strong interpersonal skills * Good verbal and written communication skills * Organizational skills and sense of priority when handling multiple inquiries Additional information: * 30 working hours per week * Shifts of 5 hours per day * Salary: To be negotiated About the company: * We are a growing startup with a collaborative, dynamic environment and space for new ideas. All departments are easily accessible, and you’ll have the opportunity to learn hands-on and develop professionally, with real potential for growth within the company based on performance and progress. What we seek: * We seek someone who enjoys solving problems, demonstrates empathy in customer interactions, and wishes to grow alongside the company. Compensation: R$2\.100,00 \- R$3\.000,00 per month Selection question(s): * Are you available to work onsite? Work location: Onsite