CUSTOMER SERVICE (SAC)

Description

#### **About the position:** * Excellent customer service is essential to ensure customer satisfaction and loyalty. Grupo Muffato seeks professionals passionate about customer service who create outstanding experiences for our customers. * You will be responsible for customer service, order processing and cancellations, ensuring excellence in customer interactions. #### **Main responsibilities:** * Provide customer service via communication channels, resolving inquiries, registering orders, and processing cancellations. * Train, develop, and supervise the Muffato SAC and Crediffato SAC squads, ensuring high-quality customer experience. * Audit voice and/or text interactions to ensure proper application of processes defined by Crediffato. * Manage the omnichannel platform, performing data tabulations, developing plans and strategies to improve service performance. * Focus on customer satisfaction, always seeking efficient and timely resolution of requests. #### **Mandatory requirements:** * Completed high school education. * Prior experience in customer service is considered a plus. * Strong verbal and written communication skills. * Proactivity and commitment to departmental goals and results. * Ability to follow operational procedures and company customer service standards. * Sound judgment and flexibility in decision-making during customer interactions. #### **Desirable requirements (plus):** * Knowledge of omnichannel platforms and CRM tools. * Experience in service interaction auditing and quality control. * Ability to work collaboratively and support customer service squads. * Familiarity with customer service processes and routines. #### **Benefits:** * Medical assistance * Transportation allowance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefits card * Recognition programs * Life insurance * Funeral assistance * Pregnancy support * On-site meals * Career development plan #### **Work schedule and working hours:** * Rotating 6-days-on/1-day-off schedule * Daily working hours: 7 hours and 20 minutes