Job Summary: A professional responsible for proactive and reactive customer service, delivering information and support across multiple channels, as well as logging and tracking service requests. Key Highlights: 1. Provide multichannel support to members and companies 2. Provide information about services, benefits, and events 3. Support relationship-building and engagement campaigns Requirements: * Completed High School education * Knowledge of telephony, WhatsApp Business, corporate email, and other digital customer service channels Responsibilities: * Conduct proactive and reactive customer service via phone, WhatsApp, email, or other official association channels * Provide information regarding services, benefits, campaigns, events, courses, partnerships, and solutions offered by the association * Serve members, companies, and other target audiences * Initiate outbound contacts * Log all customer interactions * Route specific inquiries, requests, or complaints to the respective departments * Track follow-up on service requests * Support member relationship-building, retention, prospecting, and engagement campaigns * Update registration data for companies and members Employment Type: Full-time, CLT (Consolidated Labor Laws) contract Compensation: R$2\.112,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Experience: * Microsoft Excel (Preferred) * Customer Service (Preferred) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
