Responsibilities: Customer Portfolio Management: Monitor the driver customer portfolio by making calls and conducting satisfaction surveys to ensure service quality. **Sales Opportunity Identification: Detect new opportunities during calls and forward them to the relevant departments.** Product/Service Expertise: Serve as the go-to expert on the product or service sold, ensuring customers feel confident following your advice. **Process Improvement: Suggest and implement processes to enhance user experience and standardize service delivery.** Up-Sell, Cross-Sell, and Referral Opportunities: Identify up-sell (upgrading the current plan), cross-sell (purchasing additional products), and referral (customer referrals to other companies) opportunities by understanding customer goals and recommending new purchases to achieve better outcomes. **Churn Prevention: Anticipate and monitor behaviors that may lead to cancellation, identify customers who are not using the product or service appropriately, and proactively resolve related issues.** Problem Resolution: Route issues to responsible departments, follow up for resolution, and contact customers with solutions. **CAC Handling: Manage all interactions via CAC (Customer Service Center).** Requirements: **High School Diploma** Proficiency in Microsoft Office Suite **Prior customer service experience** Immediate availability to start. Salary: R$ 2,000.00. Benefits: Medical Assistance (optional after 90 days), Dental Assistance (optional after 90 days), Meal Voucher, Transportation Allowance, Basic Food Basket. After 90 days – Eligible for internal commissions and bonuses. Employment Type: 44 hours per week. Work schedule: Every other Saturday. Work Location: Cambuci/SP. Job Type: Full-time, CLT (Consolidation of Labor Laws) permanent position. Compensation: R$2,000.00 per month. Work Mode: On-site