Job Summary: Responsible for proactive and reactive telephone support, ensuring assistance to customers of a consumer goods company by clarifying inquiries and resolving issues. Key Highlights: 1. Support for consumer goods customers across multiple product lines 2. Clarify inquiries, register requests, and resolve issues 3. Ensure a positive and efficient customer experience Junior Customer Service Analyst (CSR) What You Will Do Responsible for delivering proactive and reactive telephone support, ensuring assistance to customers of a consumer goods company with diverse product lines. Key responsibilities include clarifying inquiries, registering requests, resolving issues, and providing information on products and services, thereby ensuring a positive and efficient experience. What We Expect From You * Experience in Customer Service (CSR/CX/CS); * Strong verbal communication and active listening skills; * Organizational skills and responsiveness in customer interactions; * Proficiency in computer applications; * Intermediate English or Spanish is a plus. What We Offer * Alelo: Meal OR food allowance; * Medical Assistance: Unimed (no monthly fee, with 20% co-payment upon use); * Dental Assistance for dependents – SulAmérica: private care through over 34,000 service options nationwide, with no restrictions on relationship status or dependent age. Three plan options available, starting at BRL 22.09 per person per month, with no waiting period. * Bradesco Dental: Dental plan with no monthly fee or co-payment; * Bradesco Life Insurance; * PPR (Profit Sharing Plan); * Transportation Allowance via ticket (optional); * Online English learning on the English First platform; * Wellhub (formerly Gympass) – discounts on gyms and other activities; * Family Care – family and support network assistance, including specialized support for pregnant women, postpartum individuals, parents, caregivers, and topics such as fertility, adoption, special needs, and bereavement; * Univers – discounts at affiliated pharmacies. No costs (monthly fee/co-payment) for employees and dependents; * Capgemini Equilibruim – Health Program offering free access to nutritionists and psychologists for employees and dependents; * Capgemini Club – benefits and discount club covering department stores and online retailers, restaurants, language schools, travel agencies and products, beauty, health, wellness, and many others; * NEXT: learning platform offering courses and certifications in partnership with renowned universities and companies such as Pluralsight, Udemy, Harvard ManageMentor, and more. **Hybrid work model: 2 days per week onsite in Campinas, SP.** *We are over 300,000 people across 50+ countries and 120+ nationalities, passionate about helping our clients solve their most complex business and technology challenges, delivering transformative results.* *As Business Services, we support some of the world’s leading multinational corporations in transforming their business processes across Finance and Accounting, Customer Operations, Human Resources, Procurement, and Supply Chain Management. All our positions are affirmative action roles for women and persons with disabilities.* Ref. code 365499\-en\_GB Posted on 02 Dec 2025 Experience level Students/Graduates Contract type Permanent Location Campinas Business unit Business Services Brand Capgemini Professional communities Supply Chain
João Silva
Indeed · HR
João Silva
Indeed · HR
