Customer Service Assistant

Description

Job Summary: Provide customer, seller, and driver support, delivering efficient assistance regarding orders, products, deliveries, and exchanges to ensure satisfaction and loyalty. Key Highlights: 1. Multichannel customer service: phone, email, WhatsApp 2. Full support for orders, deliveries, and exchanges 3. Collaboration with sales, inventory, and logistics teams Customer Service Assistant / Customer Account Manager / Customer Technical Support Location: Lauzane Paulista \- North Zone Salary: BRL 2,000.00 VR CAJU$ 25.00/day PLR Monday to Friday Support customers, sellers, and drivers of the distributor, ensuring efficient assistance regarding orders, products, deliveries, and exchanges, thereby guaranteeing customer satisfaction and loyalty. Main Responsibilities * Provide customer/seller/driver support via phone, e\-mail, WhatsApp, and other digital channels * Provide information on orders en route for delivery * Register, track, and resolve complaints, incidents, and requests * Assist customers with exchange, return, and damage processes * Monitor orders, deliveries, and incidents together with logistics and drivers * Update customer records and service history * Collaborate with sales, inventory, and logistics departments to resolve issues * Ensure adherence to service level agreements (SLA) * Maintain service quality and company image Requirements * Completed high school education (college degree in progress preferred) * Prior experience in customer service or call center roles * Basic computer skills (Microsoft Office, ERP systems) * Strong verbal and written communication skills Minimum Education Level: High School (Secondary Education)