Relationship Assistant

Description

Job Summary: A professional to engage drivers in the vehicle branding program, using phone and WhatsApp to convert and guide them, ensuring compliance and continuous support. Key Highlights: 1. Engage drivers and maximize conversion in the vehicle branding program. 2. Use effective communication via phone and WhatsApp for support. 3. Guide and support drivers through enrollment and retention stages. At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect and transport what truly matters. Deliveries are what we do best—and we ensure they are always fast and simple. Since 2013, we have operated in the logistics sector to find the best delivery solutions for the world; our goal is to make Lalamove synonymous with deliveries, and our mission is to strengthen local communities by making the delivery process fast and easy—we achieved this goal in Asia and are now expanding our technology globally across Latin America; we already operate in Brazil and Mexico. ### **Responsibilities** * Approach eligible drivers and encourage vehicle branding enrollment. * Explain the benefits, rules, and operation of the vehicle branding program. * Conduct structured follow-ups to maximize conversion rate. * Use phone calls as the primary tool (~80% of time) and WhatsApp as supplementary support. * Record all interactions and progress in internal tools. * Guide drivers through initial steps after enrolling in the program. * Support the initial and monthly submission of photos of the branded vehicle, ensuring compliance with program rules. * Clarify operational questions related to the branding process. ### **Requirements** * Excellent verbal and written communication skills. * Prior experience in customer service, call centers, or sales. * Comfort working with a high volume of phone calls. * Ability to argue persuasively. * Completed high school education. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.