Job Summary: Customer service professional providing support to drivers during deliveries and resolving incidents such as returns, shortages, damages, and exchanges, requiring communication skills, proactivity, and empathy. Key Highlights: 1. Essential driver support and resolution of delivery incidents 2. Focus on customer service and problem resolution 3. Communication, proactivity, and empathy are valued qualities **Job Description:** CUSTOMER SERVICE SUPPORT TO DRIVERS DURING DELIVERIES **TYPES OF INCIDENTS:** * PARTIAL; TOTAL RETURNS; * SHORTAGES AND DAMAGES DURING DELIVERIES; * PRODUCT QUALITY OR DEFECT ISSUES; * REPLACEMENT AND EXCHANGE PROCESSES; RCA (SAB) DISCOUNT; DRIVER DISCOUNT; CUSTOMER RETURN INVOICE ENTRY **Requirements:** CLEAR AND EFFECTIVE COMMUNICATION; PROACTIVE AND ORGANIZED; PATIENT, EMPATHETIC, AND FLEXIBLE; CUSTOMER SERVICE EXPERIENCE IN CALL CENTERS OF DISTRIBUTION COMPANIES IS PREFERRED COMPLETED OR CURRENTLY PURSUING A BACHELOR'S DEGREE **Benefits:** * Medical Assistance (AFTER PROBATION PERIOD) * Dental Assistance (AFTER PROBATION PERIOD) * Cafeteria * Life Insurance * Funeral Insurance * Food Allowance * Transportation Allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
