Customer Service Assistant - SAC

Description

Job Summary: Multichannel service, understanding customer needs, and providing customized solutions, with emphasis on customer satisfaction and loyalty. Key Highlights: 1. Multichannel and personalized customer service 2. Focus on customer satisfaction and loyalty 3. Development and implementation of continuous improvements **Main Responsibilities:** * Serve customers through various channels (phone, chat, e\-mail, social media, etc.). * Understand customer needs and provide customized solutions. * Record, track, and update all interactions in the system. * Resolve inquiries, complaints, and requests promptly and effectively. * Manage and monitor exchange, return, and refund processes. * Ensure customer satisfaction and loyalty. * Analyze customer service metrics and reports. * Develop and implement continuous improvements in service processes. * Monitor service quality and performance. * Collaborate cross\-functionally to ensure agility and efficiency in solutions. **Desired Profile:** * Excellent verbal and written communication skills. * Empathetic, organized, and results\-oriented profile. * Problem\-solving ability and focus on customer experience. **Requirements:** * Customer service experience * Completed high school education Compensation: R$2\.000,00 \- R$2\.600,00 per month Benefits: * Fuel allowance * Meal voucher Work Location: On\-site