Job Summary: Provide service to students and internal staff by delivering information, registering requests, and guiding users on academic systems—ensuring standardization and collaborating with the team. Key Highlights: 1. In-person, telephone, and digital customer service delivered with courtesy and efficiency. 2. Guide students in academic systems and virtual learning environments. 3. Collaborate with various departments to ensure smooth processes. **Address** ------------ Setor Bueno, Goiânia \- GO ### **Salary** R$ 2\.463 ### **Benefits** * Meal allowance * Health insurance * Transportation allowance * Dental plan ### **Employment Type** CLT **Working Hours** ----------------------- **Monday to Friday** \| 12:00 PM to 9:00 PM **Saturday** \| 9:00 AM to 2:00 PM **Job Requirements** ---------------------- * Completed high school (undergraduate studies preferred but not required). * Prior experience in customer service (in-person, telephone, or digital channels). * Strong verbal and written communication skills. * Organizational ability to manage multiple tasks and deadlines. * Basic computer literacy (Microsoft Office / systems). * Ability to quickly learn and use academic systems and digital platforms. * Ethical conduct, responsibility, and professional confidentiality. * Collaborative mindset and strong interpersonal skills. **Job Details** -------------------- * Provide in-person, telephone, and digital service to students and internal staff, ensuring courtesy, clarity, and efficiency. * Deliver information on academic and administrative procedures, including enrollment, re-enrollment, course suspension, cancellation, transfers, and document issuance. * Register, track, and resolve student requests in institutional systems, ensuring proper routing and adherence to established deadlines. * Guide students on the use of academic systems and virtual learning environments. * Collaborate closely with other departments (e.g., registrar, finance, academic coordination, operations) to ensure process efficiency and service quality. * Identify recurring issues and potential bottlenecks in service delivery, contributing improvement suggestions for workflows and procedures. * Maintain standardized information dissemination, aligned with institutional policies, regulations, and official communications. * Support institutional initiatives, academic events, and peak-demand periods as needed. ### **About the Employer** The IPOG (Graduate and Undergraduate Institute) is a higher education institution with over 21 years of history, having transformed the careers of more than 300,000 students across Brazil. Accredited by the Brazilian Ministry of Education (MEC), we offer graduate programs, undergraduate degrees, specializations, and extension courses—always emphasizing innovation and excellence. Our headquarters are located in Goiânia, where we maintain a dedicated and passionate team committed to education. Additionally, we operate 52 campuses nationwide, impacting lives and accelerating careers. We currently have an opening at our main campus in Goiânia! If you seek professional growth within a dynamic and inspiring environment, IPOG is the right place for you! Minimum Educational Requirement: Bachelor’s degree
João Silva
Indeed · HR
João Silva
Indeed · HR
