Customer Service Assistant

Description

Job Summary: Provide customer service to students and internal staff by delivering information, recording requests, and ensuring standardized information management at a higher education institution. Key Highlights: 1. Provide courteous and efficient in-person, telephone, and digital customer service. 2. Collaborate with various departments to improve operational workflows. 3. Focus on excellence and innovation within the educational environment. **Address** ------------ Setor Bueno, Goiânia \- GO ### **Salary** R$ 2\.463 ### **Benefits** * Meal allowance * Health insurance * Transportation allowance * Dental insurance ### **Employment Type** CLT **Working Hours** ----------------------- **Monday to Friday** \| 12:00 PM to 9:00 PM **Saturday** \| 9:00 AM to 2:00 PM **Job Requirements** ---------------------- * Completed high school (enrollment in undergraduate studies preferred). * Prior experience in customer service (in-person, telephone, or digital channels). * Strong verbal and written communication skills. * Organizational skills to manage multiple tasks and deadlines. * Basic computer proficiency (Microsoft Office / systems). * Ability to quickly learn and use academic systems and digital platforms. * Ethical conduct, responsibility, and professional confidentiality. * Collaborative mindset and strong interpersonal skills. **Job Details** -------------------- * Provide in-person, telephone, and digital customer service to students and internal staff, ensuring courtesy, clarity, and efficiency. * Deliver information regarding academic and administrative processes, including enrollment, re-enrollment, course suspension, cancellation, transfers, and document issuance. * Record, track, and resolve student requests in institutional systems, ensuring proper routing and adherence to established deadlines. * Guide students on using academic systems and virtual learning environments. * Collaborate closely with other departments (e.g., registrar’s office, finance, coordination, operations) to ensure smooth processes and high-quality service. * Identify recurring issues and potential bottlenecks in service delivery, contributing suggestions to improve workflows and procedures. * Maintain consistency in information provided, aligning with institutional policies, regulations, and official announcements. * Support institutional initiatives, academic events, and peak-demand periods as needed. ### **About the Employer** The IPOG (Institute of Postgraduate and Undergraduate Studies) is a higher education institution with over 21 years of history, having transformed the careers of more than 300,000 students across Brazil. Accredited by the Brazilian Ministry of Education (MEC), IPOG offers postgraduate programs, undergraduate degrees, specializations, and extension courses — always emphasizing innovation and excellence. Our headquarters are located in Goiânia, where we maintain a dedicated and passionate team committed to education. Additionally, we operate 52 campuses nationwide, impacting lives and advancing careers. We currently have an opening at our headquarters in Goiânia! If you seek professional growth within a dynamic and inspiring environment, IPOG is the right place for you! Minimum Educational Requirement: Bachelor’s Degree