Operations Manager

Description

We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees who share the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all united by the same core values. We would love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Coordinate the Installation, Customer Repair, and Maintenance teams; * Coordinate other leaders within the Installation department; * Contribute to fostering a healthy and harmonious work environment; * Develop and motivate a high-performance team; * Create reports and compile and present key performance indicators; * Participate in management meetings to present departmental results and improvement suggestions; * Monitor and review service provider contracts. **Requirements and Qualifications** Professional Profile We Are Seeking: * Bachelor’s degree in Telecommunications Engineering or related fields; * Knowledge of the office service workflow, including service initiation, dispatching, route planning, and scheduling; * Familiarity with GPON FTTH networks; * Strong interpersonal conduct, proactive mindset, critical thinking, and commitment; * Continuous pursuit of knowledge and professional growth; * Excellent interpersonal communication skills for interactions with customers, peers, and team members; * Experience in the Telecommunications market; **Additional Information** **Additional Information:** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in the Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by our purpose — **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative, responsible, and sustainable environment for people and business alike. For more information, visit https://alloha.com/