Junior Customer Service Assistant - Alphaville

Description

We are specialists in secure and innovative financial solutions, with the purpose of transforming lives and driving business growth. We value professionals who demonstrate commitment, honesty, innovation, agility, and who place the customer at the center of everything they do. If you identify with our values and seek professional growth in a collaborative and dynamic environment, join the \#BlueBloodFamily. ### **Responsibilities and Duties – Junior Customer Service Assistant** * Provide inbound customer service to both active and inactive customers, aiming to clarify doubts, resolve requests, and promote customer retention; * Operate across multiple service channels: phone, e\-mail, chat, and WhatsApp; * Ensure a humanized, agile, and efficient customer experience, always focused on the customer; * Contribute to the smooth operation of Relationship Management processes; * Assist in activities related to the role, supporting the team whenever necessary; * Identify opportunities for process improvement and propose effective solutions for daily operations. ### **Requirements** * Proven experience in customer service within call centers, customer service departments (SAC), ombudsman offices, contact centers, or relationship management areas; * Experience with multichannel service (phone, e\-mail, chat, and WhatsApp); * Strong verbal and written communication skills; * Proficiency with technology and customer service systems; * Completed high school education. ### **Profile We Seek** We seek professionals who possess: * Quick reasoning and strategic vision for problem-solving; * Excellent interpersonal skills and empathy in customer interactions; * Organization, discipline, and commitment; * Emotional control and professional demeanor; * Proactivity, collaboration, and results orientation; * Ability to work effectively in teams and dynamic environments. If you believe in the power of outstanding customer service and wish to grow alongside a solid and innovative company, we want to meet you! Minimum Education Level: High School (Secondary Education) * Christmas Bonus * Recognition Programs – "Employees of the Year" * Corporate University * Life Insurance * Happy Day * Dental Assistance * Fuel Allowance or Transportation Allowance * Meal Voucher * Medical Assistance * Consortium purchase with employee discount * Pharmacy Benefits * Profit Sharing * Gympass