Support Analyst

Description

100% remote position. We are looking for a **Support Analyst** for our Support area. We are a high-performance team, ideal for those who like to challenge themselves. Come and help us move Brazil! About the area: Provide support for questions and issues on the platform, as well as directing to second-level support. Gaudium helps entrepreneurs bring urban mobility and delivery to the entire country, transforming the lives of passengers, drivers, and delivery people in more than 1\.200 Brazilian cities. We are responsible for more than 300 million rides and deliveries, moving more than 1.5 billion reais annually throughout the country through our clients. See more about Gaudium and Machine at: https://gaudium.global/ **Responsibilities and attributes** * Serve and support hundreds of mobility centers throughout Brazil, via Chat, e\-mail, and phone. * Support clients in the configuration and use of the platform, guiding them on best practices and adjusting parameters when necessary. * Collaborate with the Product and Customer Success areas, sharing feedback, client reports, and improvement opportunities. * Register and document solutions, learnings, and service patterns to strengthen the knowledge base and speed up future resolutions. * Act with empathy, patience, and a focus on results, ensuring that each service interaction becomes a good experience for the client. **Requirements and qualifications** * Experience in customer service (receptive and resolute). * Experience in configuration and support for IT systems or SaaS platforms. * Like to teach with empathy and patience. * Be organized. **Additional information** **Benefits:** * 100% home office work: working from home, requires a quiet environment, good internet connection, and privacy for meetings; * CLT Salary **(R$ 3\.171,57 to** **R$****3\.647,30\);** * Health plan \- Bradesco Saúde or SulAmérica (Offered by the company at no cost to the employee; if there are dependents, there is a cost per dependent); * Dental plan \- Bradesco Saúde (Optional and paid for by the employee); * Life insurance; * Daily Food Voucher of R$ 50,00 (flash benefits card); * Remote work allowance of R$ 131,16; * Wellhub (Gympass); * Day off: One day off in the month of your birthday; On Carnival and Ash Wednesday; On December 24 and 31\. * An environment with various challenges that will make you grow and develop quickly. **Company values:** * Teamwork (We encourage cooperation); * Honesty and transparency (We tell the truth and are transparent); * Excellence (Every day we try to be better than we were yesterday); * Agility and Results (We work by meritocracy and dream big); * Challenge (We value those who like to challenge themselves and step out of their comfort zone). To apply for the positions, it is necessary to click the "Apply" button and fill out the resume through the platform. Attention: We do not respond to messages via LinkedIn or receive resumes through other communication channels; we centralize all communications on Gupy to ensure more efficient contact and better management. Gaudium, owner of Machine, develops Brazil's largest White Label platform for managing mobility and delivery operations. Our purpose is to empower companies to create their own applications, with robust and scalable technology. Come be part of this high-performance team that loves challenges! Learn more at: https://www.gaudium.global/carreiras