Retention Assistant

Description

**Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity in all its opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do, and our work environment is dynamic, offering opportunities for development and growth! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay informed!** Verisure is a leader in Europe and Brazil in protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in more than 17 countries. **Job Mission** Protect our customer portfolio by reversing clients who contact us requesting service cancellation. **What are the main responsibilities?** Contact customers who request cancellation of our service, aiming to reverse the decision and negotiate their continued subscription using retention tools. **What do you need?** * Completed high school; * Knowledge of negotiation and customer loyalty is desirable; * Agile and proactive profile. **Benefits** * Salary: BRL 1530.00 \+ commission; * Transportation allowance; * Meal or food allowance; * Sulamérica Life Insurance; * AMIL Health Plan (after 90 days); * Sulamérica Dental Plan (after 90 days); * Wellhub (Gympass); * Vidalink – pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Elfie – health monitoring app and discounts; * Conexa – teleconsultation platform; * Payroll-deductible loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare assistance up to 10 months of child's age – per current policy; * Verisure Baby – a gift kit for new parents at Verisure; * Parental Leave – 25 days after birth or adoption date; * Clube Mais – partnership program offering exclusive discounts for Verisure employees; * Monthly fees may apply to the health, dental, and Wellhub plans depending on the selected category. **Working Hours** Rotating 6x1 schedule — Monday to Friday: 2:20 PM to 8:40 PM, Saturday: 8:00 AM to 2:20 PM (Sundays off); or Monday to Saturday: 8:00 AM to 2:20 PM. **Work Location** Morumbi \- SP Minimum Education Level: High School (Secondary Education) Desired Education: * High School (Secondary Education)