Junior Administrative Analyst

Description

**Who are we?** **Since 2011, AMLabs has transformed self-service in convenience stores into a seamless and intuitive experience.** We are at the heart of innovation in payment and management solutions, dedicated to simplifying the operations of autonomous convenience stores. Our commitment is to ease — for both managers and consumers alike. By combining technology and innovation, AMLabs is more than a supplier; we are partners on your path to success! \#GrowingWithYou **Who are we looking for?** We seek professionals eager to grow within a dynamic environment offering numerous opportunities. Like us, we expect candidates to possess: * Process-oriented mindset * Proactivity and problem-solving ability * Customer focus * Professionalism **As an Administrative Analyst, you will be responsible for:** Providing customer support via chat, phone, and in-person, assisting with inquiries and requests, resolving conflicts, and handling contractual and billing negotiations. Managing contracts and documents, including version and template control for clients and partners. Collaborating with internal departments and external legal advisors on contractual matters. Knowledge of process improvement methodologies and tools to ensure continuous evolution of departmental processes through training and standardization of procedures and workflows. Monitoring equipment exchange and return processes, tracking deadlines, and contract closures. Contributing to relationship management and issue resolution with the support of specialized third-party companies. Supporting and optimizing departmental KPIs, preparing reports for management and senior leadership. Collaborating with the Procurement team to organize and execute events and supplier-related activities, as well as supporting the Facilities team. **What you need to have:** * Availability for hybrid work. * Experience in customer service and operational demand management. * Knowledge of accounting, finance, and legal matters is a plus. * Ability to handle multiple tasks while meeting deadlines. * Clear and effective communication (verbal and written). * Resilience, proactivity, and attention to detail. **Desirable differentiators:** * Technical degree in Administration or related fields. **Work model** * Hybrid, with full in-person availability during the onboarding period. **Hiring region** Metropolitan region of Campinas/SP. **As an \#AMLaber, you’ll enjoy the following benefits:** **Flash Benefits Meal Voucher:** More than a benefit — it’s an incentive. Our meal voucher is attractive and flexible, allowing you to use it however you prefer. **Flash Benefits Mobility Allowance or Transit Pass:** To meet us at AMLabs Tower on in-person days. **Health, Dental, and Life Insurance Plans:** So you can take care of yourself worry-free, with comprehensive coverage and zero payroll deductions. **Performance Recognition Program:** We grow together! Therefore, we offer biannual bonuses based on the impact generated on the company’s cash flow and alignment with our culture. **For parents and children:** Childcare or babysitter allowance to care for your most precious asset. **Gympass:** To help you exercise and maintain your physical health across various gyms, wherever you are. **Spaces for Integration and Connection:** We believe great ideas emerge from quality time together! That’s why, at AMLabs Tower, you’ll find specially designed spaces to strengthen our culture and foster idea-sharing, such as: A relaxation area with bean bags and video games, a billiards table, ping-pong, and foosball