Retention Assistant

Description

Job Summary: Verisure is seeking a professional to reverse customer cancellation requests, protecting the company's portfolio. Key Highlights: 1. Company promoting diversity and equity 2. Dynamic work environment with development opportunities 3. Verisure is a leader in Europe and Brazil in protecting people and businesses **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic, offering development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry benchmark. Verisure Brazil is part of the international group that leads Europe, operating in over 17 countries. **Job Mission** Protect our portfolio by reversing customers who contact us via cancellation requests. **What are the main responsibilities?** Contact customers requesting cancellation of our service, aiming to reverse the decision and negotiate their continued subscription using retention tools. **What qualifications do you need?** * Completed high school; * Desired knowledge in negotiation and customer retention; * Agile and proactive profile. **Benefits** * Salary: BRL 1,545.36 (after 90 days adjusted to BRL 1,688.34\) \+ commission * Transportation Benefit; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan (After 90 days); * Sulamérica Dental Plan (After 90 days);; * Wellhub (Gympass); * Vidalink \- Pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Elfie \- Health monitoring and discount app; * Conexa – Teleconsultation platform; * Payroll Deduction Loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of age – per current policy; * Bebê Verisure \- A gift kit for new parents at Verisure; * Parental Leave \- 25 days after birth or adoption date * Clube Mais \- Partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on selected category. **Working Hours** 6x1 shift \- Monday to Friday: 2:20 PM to 8:40 PM, Saturday: 8:00 AM to 2:20 PM (Sundays off) OR Monday to Saturday: 8:00 AM to 2:20 PM\. **Work Location** Morumbi \- SP Minimum Education: Technical Course