Job Summary: In-person customer service, support, product and service guidance, request registration, and problem resolution. Key Highlights: 1. Customer service and support in a dynamic environment 2. Opportunity to solve problems and guide customers 3. Collaboration for continuous service improvement **JOB: CAN I HELP** **Responsibilities:** \- Provide in-person customer service, offering support and resolving inquiries or issues. \- Track and register customer requests and tickets until resolution. \- Guide customers on products, services, and processes, ensuring clear and efficient communication. \- Assist with company systems and tools, providing instructions when necessary. \- Collect customer feedback to identify improvements and collaborate with other departments. \- Handle complaints, seeking satisfactory solutions, and escalate complex issues to supervision. **Qualifications:** High school diploma; Minimum 6 months of prior experience in customer service, support, or roles involving direct public interaction; Basic computer skills (Microsoft Office: Excel, Word, PowerPoint). **Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM** Employment Type: Full-time, CLT permanent contract Compensation: R$1\.836,48 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
