Part-Time Customer Service Representative

Description

Job Summary: The Customer Service Agent will attend to customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues to ensure customer satisfaction. Key Highlights: 1. Attend to customers and resolve inquiries and issues by providing technical support. 2. Record interactions and track service tickets, keeping customers informed. 3. Handle complaints, seek efficient solutions, and suggest improvements. **JOB OPENING: PART-TIME CUSTOMER SERVICE REPRESENTATIVE** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to the **valuing of human beings**, providing an inclusive and welcoming environment for the development of each individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position for ***Customer Service Agent*** — this is your place! **Responsibilities:** * Attend to customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track service tickets, and keep customers informed about their status. * Ensure requests are addressed within established deadlines and collect customer feedback. * Handle complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Work schedule: 11:00 AM to 3:00 PM Employment type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$8.19 per hour Benefits: * Medical assistance * Meal allowance * Transportation allowance Work location: On-site