Negotiation Assistant

Description

Job Summary: We are seeking a Negotiation Assistant to join our university collections team, providing customer service and seeking financial solutions for debt regularization. Key Highlights: 1. In-person and WhatsApp customer service focused on debt regularization. 2. Negotiation of payment methods to retain students. 3. Daily and monthly revenue collection targets. **Opportunity: Negotiation Assistant (University Collections)** ------------------------------------------------------------------- **Are you persuasive, results-oriented, and passionate about meeting targets? We are looking for a communicative professional to join our collections team!** **In this role, you will serve as the primary contact point between the institution and students, identifying optimal financial solutions to support their continued studies.** **Your responsibilities will include:** ------------------------- * **Providing in-person and WhatsApp customer service with a focus on debt regularization.** * **Negotiating payment methods and deadlines, always prioritizing student retention.** * **Working toward daily and monthly revenue collection targets.** * **Updating the internal system with negotiation statuses.** **What we are looking for:** ------------------- * **Experience in collections, sales, or negotiation (experience in the education sector is a plus).** * **Excellent writing skills and responsiveness on WhatsApp.** * **Resilient, persuasive profile with a passion for challenges.** * **Availability for fully in-person work.** **General Information:** ----------------------- * **Schedule: Monday to Friday (business hours).** * **Work model: In-person.** * **Compensation: Fixed salary \+ Performance-based bonus/commission.** Minimum Education: High School (Secondary Education) * Dental assistance * Career development plan * Family allowance * Childcare assistance * Life insurance * Commissions * Medical assistance * Transportation allowance * Meal voucher * Food allowance * Day Off * Total Pass