Multitasking Attendant

Description

Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team, offering opportunities to advance your career in a dynamic environment. Key Highlights: 1. Join a team that supports and collaborates creatively 2. A dynamic work environment with continuous learning opportunities 3. Face constant challenges and accelerate your career Citizen Experience is looking for a talented and outstanding **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we look out for one another, support each other, respect one another, contribute collectively, motivate each other, and collaborate creatively (this is where the best ideas are born). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also facing constant challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document triage for service delivery, ticket distribution, and fee collection; * Supporting satisfaction index surveys, queue organization, and ticket callouts; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a comprehensive benefits package, including:** Meal Allowance Lunch Voucher TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Fique Bem' Program (benefits include nutritionist consultations, financial advisory services, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing Program (PLR) Childcare Allowance Allowance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, enhanced technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople