Monitoring and Quality Analyst

Description

Job Summary: Responsible for AI curation and quality assurance, ensuring alignment with guidelines, identifying errors and improvement opportunities, and preparing performance reports. Key Highlights: 1. Act as the quality focal point for AI operations. 2. Identify errors and opportunities for improvement in AI performance. 3. Conduct calibration processes to keep the AI updated. Responsibilities: * Perform daily curation of Quanta AI to ensure interactions align with quality and negotiation guidelines. * Serve as the quality focal point for all AI-driven operations, providing support to managers whenever questions or adjustments arise. * Immediately identify and flag any errors, process deviations, or opportunities for improvement in AI performance. * Prepare and distribute recurring AI performance reports, consolidating KPIs, business impact metrics, and optimization opportunities. * Conduct calibration processes to ensure the AI remains up-to-date, compliant with scripts, and aligned with business rules for each portfolio. ✅Requirements: * Currently pursuing or holding a Bachelor’s degree in related fields; * Prior experience in monitoring and quality assurance of operations. * Intermediate Excel proficiency; Minimum Education: Bachelor's Degree Meal Allowance (VR/VA), Transportation Allowance (VT), Medical Insurance, Dental Insurance, Gympass, Day Off, University Partnership Programs.