Customer Service Team Leader

Description

Job Summary: We are seeking an experienced Collections Team Leader to lead a team, set goals, and develop effective strategies to maximize debt recovery and minimize delinquency. Key Highlights: 1. Lead the team and monitor performance to achieve financial goals. 2. Develop effective strategies to maximize debt recovery. 3. Challenging work environment with opportunities for professional growth. Collections Team Leader for Grupo D'avó We are looking for a dynamic and experienced professional to assume the role of Collections Team Leader at Grupo D'avó. This position is critical to ensuring the success and efficiency of the company's collections operations. The leader will be responsible for leading a dedicated team, setting clear goals, and monitoring performance to ensure achievement of financial objectives. You will be responsible for developing effective strategies to maximize debt recovery, minimize delinquency, and ensure customer satisfaction. Your leadership must inspire the team to achieve top results, fostering a positive and collaborative work environment. Experience in managing collections teams is essential, as is in-depth knowledge of credit recovery practices. Data analysis capability and insight-driven decision-making are fundamental to success in this role. Additionally, strong communication and negotiation skills are crucial to ensure effectiveness in interactions with customers and partners. Grupo D'avó offers a challenging and rewarding work environment, with opportunities for professional growth and continuous development. If you are passionate about team leadership and have a proven track record in collections, this is the perfect opportunity for you. Join us and become part of a team committed to exceeding targets and building a more prosperous future for everyone. Minimum Education: High School Diploma (Secondary Education) * On-site meal allowance * Life insurance * Commuter pass