Customer Service Operator (Support)

Description

**Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity in all its opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the seventh consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. Stay informed! Verisure is a benchmark in Europe and Brazil in protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry standard. Verisure Brazil is part of the international group that leads the European market, operating in 18 countries. **What are the main responsibilities?** * Contact customers via telephone and WhatsApp to arrange delivery of new batteries; * Follow up with customers after they receive the batteries to assist them in replacing them, thoroughly explaining the technical process and verifying signals in our system; * Accurately enter information into spreadsheets for tracking; * Analyze failures using our system. **What do you need?** * Completed high school education; * Prior experience in customer service, customer support, etc.; * Strong communication skills for interacting with team members and internal customers. **Starting salary:** R$ 1545.36 / Salary after 90 days: R$ 1697.55 **Benefits:** * Transportation allowance; * Meal or food allowance; * Sulamérica life insurance; * AMIL medical assistance plan; * Sulamérica dental plan; * Wellhub (Gympass); * Vidalink — pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Elfie — health monitoring app and discounts; * Conexa — teleconsultation platform; * Payroll-deductible loan — subject to current policy; * Verisure monitored alarm — subject to current policy; * Daycare assistance until the child reaches 10 months of age — subject to current policy; * Bebê Verisure — a gift kit for new parents at Verisure; * Parental leave — 25 days following birth or adoption date; * Clube Mais — partnership program offering exclusive discounts for Verisure employees; * Monthly fees may apply to the medical, dental, and Wellhub plans depending on the selected category. **Work schedule:** 6 days on / 1 day off — 11:40 AM to 6:00 PM (Monday to Saturday) **Work location:** South Zone — SP Minimum education level: High school (Secondary education)