Customer Service Agent

Description

Job Summary: Customer service via phone, chat, email, or in person, providing technical support, resolving inquiries and issues, and handling complaints. Key Highlights: 1. Commitment to human value appreciation and development. 2. Pursuit of intelligence, innovation, and high-level results. 3. Opportunity to collaborate and optimize service quality. **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to **human value appreciation**, providing an inclusive and welcoming environment for each individual’s development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for ***Customer Service Agent*** — this is your place! **Responsibilities:** * Serve customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, monitor tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Monday through Friday, 8:00 AM to 5:00 PM. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1\.937,48 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site