Customer Service Agent

Description

Job Summary: We are seeking committed professionals to deliver human-centered customer service, negotiations, and reconciliations, providing empathetic and solution-oriented support. Key Highlights: 1. Empathetic and solution-oriented customer service 2. Collaborative environment with continuous learning 3. Opportunities for growth and development We seek committed professionals with excellent communication and retention skills who wish to interact with customers through discussions, negotiations, and reconciliations grounded in human-centered service. Responsibilities: * Conduct in-person, telephone, or digital customer service interactions in an empathetic and solution-oriented manner; * Lead reconciliation discussions with a focus on results and customer satisfaction; * Record information and maintain internal systems up to date; * Collaborate with the team by sharing best practices and solutions; * Meet company-established performance targets and key performance indicators. Requirements: * Strong verbal and written communication skills; * Negotiation ability and professional demeanor; * Proactivity, discipline, and teamwork capability; * Basic computer and customer service system knowledge. Preferred Qualifications: * Prior experience in customer service, collections, or reconciliation; * Empathetic, ethical, and results-oriented profile; * Interest in professional development and career advancement within the company. We Offer: * Collaborative environment focused on continuous learning; * Internal growth and development opportunities; * Ongoing training and capacity building. Employment Type: Full-time CLT Compensation: Starting at R$1\.980,00 per month Benefits: * Education allowance * Meal voucher * Transportation voucher Work Location: On-site