Customer Service Agent

Description

Job Summary: Customer service, technical support, resolving inquiries and issues, recording interactions, and seeking process improvements. Key Highlights: 1. Commitment to human dignity and an inclusive environment. 2. Opportunity for professional development for those seeking high-level results. 3. Collaboration in optimizing service quality and identifying improvements. **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to **human dignity**, providing an inclusive and welcoming environment for each individual's growth. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Serve customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about status updates. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1\.937,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education Requirements: * High school diploma (Mandatory) Work Location: On-site