Customer Service Agent

Description

Job Summary: Customer service in an inclusive environment, pursuing intelligence, innovation, and high-level results. Key Highlights: 1. Commitment to human value appreciation and professional development. 2. An inclusive and welcoming space for each person's growth. 3. Focus on intelligence, innovation, and high-level results. **JOB: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, providing customized solutions for companies nationwide! Here, our commitment is to **human value appreciation**, offering an inclusive and welcoming space for each person's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim to achieve **High-Level Results**, apply now for our open position for ***Customer Service Agent*** — this is your place! **Responsibilities:** * Serve customers via phone, chat, e-mail, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about status updates. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment type: Full-time, CLT permanent contract Compensation: R$1\.937,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work location: On-site