Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Customer Service Agent to provide support, resolve customer inquiries and issues, record interactions, and seek process improvements. Key Highlights: 1. Handle customers via phone, chat, email, or in person 2. Record interactions and track tickets to keep customers informed 3. Handle complaints and suggest improvements to customer service processes **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to the **recognition of the individual**, providing an inclusive and welcoming environment for each person's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position for ***Customer Service Agent*** — this is your place! **Responsibilities:** * Handle customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 3:00 PM. Employment type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1\.836,48 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work location: On-site