Customer Service Agent

Description

Job Summary: The Meireles e Freitas Group is seeking a Customer Service Agent to provide support, resolve inquiries and issues, and optimize service quality. Key Highlights: 1. Provide technical support and resolve customer issues 2. Collaborate in optimizing the quality of customer service 3. Focus on human value and professional development **JOB: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Handle customer inquiries via phone, chat, email, or in person, providing technical support and resolving questions and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 3:00 PM Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1.836,48 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site