Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Customer Service Agent to provide technical support, resolve issues, record interactions, and improve service processes. Key Highlights: 1. Serve customers and resolve inquiries and issues 2. Record interactions and track support tickets 3. Identify and suggest improvements to customer service processes **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, delivering customized solutions to companies nationwide! Here, our commitment is to **valuing the individual**, offering an inclusive and welcoming environment for each person’s growth. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Serve customers via phone, chat, e-mail, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track support tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 3:00 PM Employment Type: Full-time, Permanent CLT Compensation: R$1.836,48 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Work Location: On-site