Description
SVV is seeking an analytical, dynamic professional with experience in collections operations to monitor and optimize the operational performance of the Control Desk area.
Main responsibilities:
* Management and monitoring of dialing through the OLOS platform
* Real-time tracking of operational KPIs
* Strategic mailing management
* Operational support and IT interface
* Development of strategies to increase productivity and recovery
* Monitoring of operators and operational performance
Requirements:
* Mandatory experience with OLOS
* Experience in collections/call center operations
* Knowledge of operational KPIs
* Intermediate or advanced Excel skills
* Analytical, agile profile with a results-oriented mindset
On-site work
A dynamic, strategic environment focused on professional growth.
Minimum Education: Bachelor's Degree
* Meal Allowance
* Transportation Allowance
* Life Insurance