Collections Operator

Description

Job Summary: We are seeking an organized internal collections agent with strong communication skills to work in a dynamic, collaborative, and ethical environment focused on achieving results and ensuring customer satisfaction. Key Highlights: 1. Dynamic and collaborative environment with purpose and ethics 2. Focus on customer satisfaction and rapid problem resolution 3. Opportunity for growth and continuous improvement **Internal Collections Agent** **Description:** We are an education-driven transformation company with six years of market presence, continuously pursuing improvements and growth while delivering achievements and customer satisfaction. We operate in a dynamic, collaborative environment guided by purpose and ethics. We are looking for a professional to join us as an internal collections agent. For this role, we seek someone with strong communication skills capable of clearly conveying payment-related information to responsible parties. If you are organized, communicate effectively, pay attention to detail, and enjoy developing solutions and improvements for the workplace, this opportunity is for you! Grow with Fatore. **Main Responsibilities:** * Make calls to delinquent accounts * Provide accurate information * Relay customer feedback to the supervisor * Respond to complaints and resolve issues aiming for customer satisfaction * Ensure customer issues are resolved promptly * Record payment agreements and/or payment commitments * Update internal spreadsheets **Requirements and Qualifications:** * Completed high school education * Understanding of the collections process * Basic mathematical skills * Proven track record of meeting targets * Excellent communication skills, capable of building trust-based relationships * Outstanding communication and organizational skills **Additional Information:** * Unimed Health Plan * Uniodonto Dental Plan * Meal Voucher * Access to Total Pass * Flexible working hours * Birthday Day Off * Corporate e-learning platform for employees * Bonus programs Employment Type: Permanent CLT Salary: Starting from R$1\.699,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site