Collections Operator

Description

Job Summary: We are seeking a Collections Operator to join our dedicated team, performing negotiations and managing active and overdue accounts, with an emphasis on professional development. Key Highlights: 1. Opportunity for dedicated professionals with negotiation skills. 2. Work environment that values effort and professional growth potential. 3. Focus on account recovery and customer service. **Available Positions: Collections Operator** We are looking for dedicated professionals with collections experience to join our team. If you possess strong negotiation skills and seek an environment that values your contributions, this is the ideal opportunity for you. **Functions and Responsibilities:** - Conduct collections for active and overdue accounts using advanced negotiation and persuasion techniques. - Interact with customers via telephone, e-mail, and, when necessary, in person. - Record all interactions and collection outcomes in designated systems. - Identify and resolve collection issues, ensuring achievement of recovery targets. - Maintain constant communication with the support team to ensure optimal customer service. - Prepare detailed reports on collection progress and suggestions for improvement. **Requirements:** - Prior experience in collections or related fields is required. - Strong verbal and written communication skills. - Ability to work under pressure and meet targets. - Knowledge of negotiation techniques and conflict resolution. - Flexibility to work rotating shifts, including weekends and holidays, as needed. **Benefits:** - Competitive salary. - Participation in professional development programs. - Dynamic and collaborative work environment. If you identify with the profile described and are ready to join a team committed to excellence in collections, this is your chance to become part of a team that values serious and dedicated work. Join an environment that values your potential and offers opportunities for professional growth. Salary R$ 1.522,28 + VT + VR (R$ 11.59) Morning shift: Monday to Saturday, 8:00 AM to 2:20 PM Afternoon shift: Monday to Friday, 2:40 PM to 9:00 PM; Saturdays, 8:00 AM to 2:20 PM Location: São Caetano do Sul - SP We look forward to receiving your resume for evaluation. Minimum Education: High School Diploma (Secondary Education) * Partnership with Anhanguera and São Judas universities * Partnership with Sesc * Partnership with Fisk (English courses) * Childcare Assistance * Totalpass * Career Development Plan